If the solution requires more than a simple reboot, the technician creates a work order and sends it directly to the outage response team. Once a subscriber has reported their fiber outage to the 24/7 tech support center, a fiber technician can analyze their account data. We’ve adopted the same strategy with fiber,” Kelton said. When your power goes out, MidSouth prioritizes restoring service as quickly and safely as possible. “Having internet is just as necessary as electricity nowadays. To continue to set itself apart from other competitors in the area, MidSouth introduced a new way to address unplanned internet outages in early 2022. “Regardless of your data usage, MidSouth doesn’t throttle your upload or download speeds.”Īdditional perks for MidSouth Fiber Internet subscribers include access to 24/7 tech support and an app designed to simplify the experience and protect devices from malicious threats. “MidSouth offers symmetrical, unlimited speeds to its members,” Kelton said. Kelton said MidSouth focuses on providing its members with top-tier service. Now, I can upload entire galleries in minutes instead of hours or days.” With the speeds and reliability fiber offers, Jeffries said her ability to turnaround photos quicker improves the likelihood a client purchases photos from her website. “Before MidSouth Fiber, we were using hotspots just to get the job done. “As a wedding and livestock photographer, my job requires uploading media online,” Jeffries said. MidSouth Fiber subscriber Jessica Jeffries struggled with her career working from home before becoming a subscriber. Many of MidSouth’s active subscribers identify as work from home subscribers.īefore launching the Fiber to the Home project, MidSouth conducted research to ensure its equipment and offerings could not only service the average family but be reliable enough to support the changing workforce environment. As a result, a lot of people packed up their families and moved them out of the city,” Kelton said. “The pandemic proved many jobs could be completed remotely. The Covid-19 pandemic accelerated growth in the cooperative’s service territory. Since connecting its first subscriber in June 2020, MidSouth has continued to provide fast and reliable internet to homes and businesses. Installing a strong internet infrastructure now prepares the territory as more residents and businesses move into the area. Nestled in the heart of the Texas Triangle between major cities Houston, Dallas, and San Antonio, MidSouth territory is in a unique position for future economic growth. “Our members wanted a reliable internet option competitive with those found in urban cities and MidSouth decided to deliver.” “It’s just like in the 1940s when MidSouth Electric Co-op was born from a need of electricity in rural areas investor-owned utilities refused to provide service to,” Kelton said. Originally scheduled to take three years to complete, MidSouth’s team worked long nights and through weekends to ensure members have access to reliable high-speed internet.Īs fiber internet is introduced into the territory, MidSouth General Manager and CEO Kerry Kelton said fiber internet is life changing for some members. Two years after its first connection, MidSouth Fiber Internet completed its initial 3-phase Fiber to the Home construction project last month. To learn more about our mission, vision and current fees resulting from the Groundwater Reduction Plan, please visit our website.With true speeds up to 1 gig, MidSouth Fiber Internet is a trailblazer in its community, bringing vital services to rural areas historically ignored by other internet providers. is a wholly owned subsidiary of Mid-South Synergy. If the Catahoula Aquifer proves to be a realistic and cost effective option, water customers will benefit from reduced fees associated with the Groundwater Reduction Plan established in 2001. The strategic exploration project began with drilling a test well to determine the feasibility. The intent of exploring the Catahoula Aquifer is to carry out the mission of providing high quality and affordable water to customers in the short and long term. has initiated the process of exploring the opportunity of establishing a new water well utilizing the Catahoula Aquifer in Montgomery County. Montgomery, Texas – MSEC Enterprises, Inc. MSEC Enterprises, INC Exploring the Catahoula Aquifer
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